Terms of Service
These Terms explain how Disco works, how ticket purchases are handled, and what applies to attendees, organizers, and service providers.
Quick Summary
- Disco helps you discover events and buy tickets.
- Disco is the merchant of record for ticket purchases made through the service unless checkout states otherwise.
- Event organizers are responsible for the events themselves, event details, and the on-site experience.
- Ticket price, Disco fees, taxes, and the checkout total are shown before payment.
- For organizers, net ticket proceeds generally become payout-eligible 3 calendar days after purchase, subject to verification, refunds, disputes, and risk review.
- Refunds are handled by Disco according to the event policy and applicable law.
- Waitlists do not guarantee a ticket, price, priority position, or entry.
- Payments may be processed through PayPlus, UPay, and related acquiring or clearing partners.
- Abuse of social tools, invites, sharing, or attendance visibility may result in feature limits or account termination.
- By using Disco, you agree to receive messages, including event drops.
- You can request access to or deletion of your data at any time.
1. Acceptance of Terms
By accessing or using Disco, you agree to be bound by these Terms. If you do not agree, you may not use the service.
If you use Disco on behalf of a company, organizer, venue, or other entity, you represent that you have authority to bind that entity to these Terms.
2. Eligibility
You must be at least 18 years old and capable of entering into a legally binding agreement.
We may require phone, email, or other verification to protect your account, complete a purchase, transfer a ticket, or support an event.
3. Nature of the Service
Disco is a technology platform for real-world events. The service may include:
- Curates and delivers personalized event recommendations
- Connects users with event organizers
- Displays event pages, availability, policies, and practical attendee information
- Supports ticket purchases, RSVPs, ticket transfers, and profile ticket management
- Provides Backstage tools for organizers to publish, sell, check in, communicate, and close out events
4. User Accounts
You may be required to provide a phone number and verify via OTP. You are responsible for all activity under your account.
You must keep account details accurate, protect verification codes, and tell us if you suspect unauthorized use.
Disco may limit or suspend an account when we suspect fraud, abuse, harm to other users, violation of these Terms, or operational risk.
5. Event Listings and Event Information
Event pages may include event names, descriptions, dates, venues, age restrictions, availability, prices, refund policies, entry policies, accessibility details, and other practical information.
Event organizers are responsible for providing accurate, complete, and current event information to Disco. Disco may edit, format, translate, review, or remove information to support quality, safety, policy compliance, and user clarity.
Event dates, times, venues, programs, performers, ticket types, entry windows, availability, and other practical details may change. The organizer is responsible for giving Disco and attendees ample, reasonable notice of any material change.
Disco does not own or operate events, venues, security teams, or on-site vendors. Attendance is subject to organizer rules, venue rules, and applicable law.
6. Tickets and Transactions
6.1 Platform Role
Disco facilitates ticket purchases and acts as the merchant of record for ticket purchases made through the service unless checkout or the receipt states otherwise. Disco does not own or operate events; the event organizer is responsible for listing the event, producing the event, admission policies, and honoring valid tickets at the venue.
6.2 Payment Processing
Payments may be processed by third-party payment providers and acquiring or clearing partners, including PayPlus and UPay where applicable. By purchasing a ticket, you agree to the applicable payment processor terms and card network rules.
Disco does not store full payment details. A purchase is not final until the service displays or sends a purchase confirmation, and we may reject, cancel, or hold a transaction for payment failure, suspected fraud, pricing error, inventory limits, provider requirements, or legal requirements.
6.3 Pricing, Fees, and Commissions
Before payment, checkout shows the base ticket price, any available discount, Disco service or platform fees, applicable taxes or levies, processing fees where applicable, and the total amount payable. The total shown at checkout is the amount you authorize us to charge.
Early prices, “from” prices, preview displays, outside advertisements, or prices seen by other users are not binding if they differ from the final checkout total. Prices, fees, and availability may vary by event, ticket type, quantity, promo code, purchase time, currency, payment method, or applicable law.
- Disco fees compensate Disco for ticketing infrastructure, transaction handling, fraud prevention, ticket wallet support, user support, and service operations.
- Unless checkout, the event policy, or applicable law states otherwise, service or platform fees are non-refundable once a purchase is completed.
- Currency, conversion, credit, bank, or card issuer charges not collected by Disco are the user's responsibility and are outside Disco's control.
- Later promotions, discounts, or price changes do not create a retroactive refund or price adjustment unless Disco states otherwise in writing.
6.4 Confirmation, Receipts, and Transaction Records
After a successful purchase, Disco or the payment provider may send a confirmation, receipt, ticket details, or service message. Delivery may be delayed by payment review, organizer approval, fraud checks, provider delays, or service issues.
You should check the order, ticket, quantity, event, and date details immediately after purchase and contact us if anything looks wrong.
Starting checkout, holding a ticket in a cart, attempting payment, or seeing a pending charge does not guarantee a ticket, price, or entry until the transaction is completed and the ticket is confirmed.
6.5 Refunds, Cancellations, and Postponements
Refund eligibility is determined by the refund policy shown for the event and by applicable law.
Because Disco is the merchant of record for ticket purchases made through the service, approved refunds for paid ticket purchases will be processed by Disco through the payment provider or another method Disco determines. An approved refund is generally returned to the original payment method where possible, and actual credit timing also depends on the payment provider, acquirer, bank, or card issuer.
If an event is canceled and no replacement is offered and accepted, Disco will handle refunds of the ticket face value and any additional amounts required by law or the event policy. Unless checkout, the event policy, Disco's express decision, or applicable law states otherwise, service or platform fees are non-refundable.
Event organizers are responsible for providing accurate cancellation, postponement, or change information to Disco so user rights can be handled according to the event policy and applicable law.
A change to an event date, time, venue, program, performer, entry window, accessibility condition, or other event detail does not automatically create a right to a refund, compensation, or reimbursement of incidental expenses unless the event policy, Disco's express decision, or applicable law requires it.
Disco is not responsible for loss, cost, or damage caused by an organizer or venue giving late, incomplete, or no notice to Disco about a cancellation, postponement, reschedule, or other material event change, except for refund obligations that cannot be limited by law.
Refund requests must be sent to help@joindis.co with the order details, event, phone number or email used for purchase, request reason, and any document Disco may lawfully request for verification or legal review. A request is treated as received only when it reaches Disco's support channel.
Used tickets, scanned tickets, canceled tickets, transferred tickets, resold tickets, or tickets obtained outside the service may not be eligible for refund. A ticket transfer does not expand the ticket's refund rights or remove the original purchaser's responsibility for payment disputes.
Post-purchase change requests, including name, quantity, ticket type, date, seat, or event changes, may be treated as a cancellation and new purchase, subject to availability, fees, event policy, and applicable law.
Israeli consumers may have cancellation rights for certain remote-sale transactions under the Israeli Consumer Protection Law. Where applicable, a consumer may be able to cancel within 14 days from the transaction date or from receipt of the required transaction document, whichever is later, subject to statutory limits, including limits for accommodation, travel, vacation, or entertainment services close to the service date. Senior citizens, new immigrants, and persons with disabilities may have extended cancellation rights where the legal conditions apply.
6.6 Transfers, Ticket Wallet, and Entry
Tickets may be available through your profile, a ticket link, QR code, transfer, or another supported Disco method. Not every ticket, transfer, or wallet action is available for every event.
Disco may restrict transfers, cancellations, resends, or ticket actions when we suspect fraud, duplicate use, blocked transfer state, event state issues, organizer requirements, or legal requirements.
A transfer recipient receives the ticket subject to the same terms, restrictions, and refund policy that applied to the original purchase. Tickets may not be resold, traded, or used commercially without express permission from Disco and the organizer.
6.7 Entry and Attendance
Entry to events is subject to the organizer’s policies. Users must comply with event rules and venue requirements.
A valid ticket does not guarantee entry if the holder violates event or venue rules, fails age or ID requirements, arrives after entry time, presents a ticket that was already scanned, canceled, refunded, or duplicated, or entry is denied for safety, security, legal, or organizer reasons.
Disco is not responsible for denied entry, removal from events, user conduct, travel, lodging, table reservations, third-party purchases, or other incidental expenses.
6.8 Chargebacks and Disputes
Contacting Disco first is the fastest way to investigate an order, ticket, or refund, and does not limit non-waivable legal rights. If you initiate a chargeback or payment dispute, Disco reserves the right to:
- Suspend or terminate your account
- Recover associated costs where permitted by law
- Cancel or restrict tickets, transfers, or accounts connected to the disputed transaction where permitted by law
6.9 Fraud and Abuse
Disco reserves the right to:
- Cancel transactions suspected of fraud
- Limit ticket purchases
- Suspend or terminate accounts
- Cancel tickets, benefits, or transfers created through error, abuse, limit bypassing, unauthorized purchase, duplicate accounts, or activity inconsistent with these Terms or law
6.10 Organizer Proceeds and Payouts
For paid events, Disco may collect buyer payments as merchant of record and may hold, deduct, offset, refund, or pay organizer net proceeds under these Terms, applicable organizer terms, and any separate written agreement.
Unless a separate written organizer agreement states otherwise, organizer net proceeds become payout-eligible 3 calendar days after the related purchase, after deducting Disco fees or commissions, payment processing, acquiring, or clearing fees, taxes, refunds, chargebacks, disputes, credits, negative balances, and any other amounts the organizer owes Disco or Disco is required to hold.
Payout eligibility does not guarantee that funds will appear in the organizer's bank account that day. Actual payout is subject to completed organizer details, identity verification, valid tax and bank information, event status, fraud and risk review, payment-provider requirements, legal requirements, available balances, banking days, and bank or provider delays.
Disco may hold, reduce, offset, or reverse organizer payouts when there is an event cancellation, refund, chargeback, dispute, error, suspected fraud, Terms violation, risk exposure, legal requirement, or reasonable need to protect users, Disco, payment providers, or the organizer.
Refunds, chargebacks, fines, fees, and corrections connected to an event remain the organizer's responsibility even after payout, and Disco may offset them against future payouts or require repayment from the organizer.
7. Messaging and Communications
You consent to receive messages via WhatsApp, email, SMS, or other channels, including event drops, verification codes, transaction messages, event updates, support messages, and service notices.
You may opt out of marketing messages where an opt-out is available, but you may still receive operational, security, purchase, ticket, or support messages.
8. Referrals, Invites, Waitlists, and Social Tools
Referral, promotion, invite, or benefit abuse is prohibited. Disco may revoke benefits, limit accounts, cancel orders, or correct balances when we identify abuse, error, manipulation, or policy violations.
A waitlist, interest signal, RSVP, or availability alert is not an invitation, ticket reservation, price lock, priority guarantee, or entry guarantee. Waitlist offers may be limited by time, quantity, ticket type, user verification, payment method, event policy, risk review, or actual availability.
Disco and the organizer may close, pause, change, merge, prioritize, filter, or cancel waitlists and availability offers for capacity limits, duplicate entries, suspected abuse, errors, organizer requirements, safety reasons, operational limits, or legal requirements. Any waitlist position shown is an estimate only.
Disco may provide social tools such as adding friends, inviting friends, sharing events, transferring tickets, showing interest, or displaying attendance visibility. Using these tools may show other users, recipients, organizers, or event staff information needed to operate the feature, subject to the Privacy Policy and available settings.
Disco may use protections such as blocking, friend removal, visibility controls, reporting, review, rate limits, and abuse filtering, but we do not guarantee that social tools will prevent every unwanted, offensive, or misleading interaction before it happens.
- You may not use social tools to harass, threaten, shame, discriminate, impersonate, stalk, pressure someone to attend, spam, bypass a block or privacy limit, expose personal information, scrape social information, or harm a user, organizer, venue, or Disco.
- You may not send invites, shares, or ticket transfers in a deceptive, unwanted, commercial, automated, or abusive way.
- Disco may limit or remove friendships, invites, shares, transfers, attendance visibility, benefits, tickets, accounts, or service access when we identify or suspect abuse, disrespectful behavior, safety risk, Terms violations, or legal requirements.
- Disco may preserve records, investigate reports, disclose information to authorities, or take any other lawful action when required or permitted by law.
9. Acceptable Use
You may not use Disco unlawfully, deceptively, abusively, or harmfully.
You may not attempt unauthorized access, bypass protections, scrape, bulk-copy, use bots, disrupt the service, resell tickets without authorization, impersonate others, harass users, post prohibited content, or act in a way that may harm Disco, users, organizers, venues, or providers.
10. Intellectual Property
Disco content, branding, design, software, code, user interfaces, text, and assets are owned by Disco or its licensors.
When you or an organizer provide text, photos, logos, event information, or other materials to Disco, you represent that you have the rights needed to do so and grant Disco a license to use them to operate the service, publish the event, provide support, market, translate, format, and distribute Disco and event-related content.
11. Organizer Responsibility
Organizers are responsible for events, event details, event compliance, admission policies, venue permissions, age restrictions, safety, venue accessibility, and the on-site attendee experience.
Organizers must honor valid tickets, promptly keep Disco informed about cancellations, postponements, and material changes, and cooperate with Disco on support, refunds, disputes, fraud review, organizer payouts, and legal requirements. Disco is responsible for handling ticket transactions and approved refunds when Disco is the merchant of record.
Organizers must give ample, reasonable notice of changes to event dates, times, venues, programs, access, accessibility, or entry conditions and are responsible for the consequences of late, inaccurate, or missing information to Disco and attendees, to the extent permitted by law.
Organizers are responsible for operating waitlists, invitations, ticket allocations, and attendee communications fairly, without misleading users, and in compliance with applicable law and any commitments shown on the event page or in approved communications.
12. Termination
Disco may suspend or terminate access to the service, an account, tickets, organizer tools, or an event for violations of these Terms, security risk, suspected fraud, legal requirements, provider requests, user safety, or operational reasons.
Termination or suspension does not remove rights or obligations that arose before termination, including payment, refund, dispute, recordkeeping, or legal obligations.
13. Disclaimers
The service is provided “as is” and “as available.” Disco does not promise that the service will be uninterrupted, error-free, available in every location, or suitable for every need.
Disco does not promise that an event will occur exactly as described, that a venue will be safe or suitable for every attendee, that every user will enjoy an event, or that third-party information will always be complete and current.
14. Limitation of Liability
To the maximum extent permitted by law:
- Disco shall not be liable for any indirect, incidental, or consequential damages
- Disco is not responsible for indirect losses related to events, including cancellations, changes, or user experience, except for refund obligations that cannot be limited by law
- Disco is not responsible for late, incomplete, or missing organizer or venue notices about event changes, accessibility, entry conditions, or the on-site event experience
- Disco is not liable for actions of event organizers, venues, or third-party providers
- In all cases, Disco’s total liability shall not exceed the total fees paid by you to Disco in the 12 months preceding the claim
15. Indemnification
You agree to indemnify Disco, its employees, officers, service providers, and partners from claims, losses, expenses, or damages arising from your use of the service, violation of these Terms, content you provide, violation of law, or infringement of third-party rights, to the extent permitted by law.
16. Governing Law
These Terms are governed by the laws of Israel.
If a dispute cannot be resolved through support, it will be handled in the competent courts of Israel unless applicable law requires otherwise.
17. Changes
We may update these Terms at any time. When a material change is relevant to your use, we will take reasonable steps to notify you through the service or available contact methods.
Continuing to use Disco after the Terms are updated means you accept the updated Terms.
18. Accessibility
Disco aims to make the service accessible, including event pages, ticket purchase, profile, and Backstage tools. You can use the Accessibility button to adjust the display in your browser, and more information is available on the Accessibility page.
Event and venue accessibility information, such as step-free entry, accessible restrooms, seating, noise, lighting, elevators, parking, walking distance, or on-site accommodations, is provided by event organizers or venues. Organizers and venues are responsible for the accuracy of accessibility information they provide and for complying with accessibility requirements that apply to the event and venue.
If an event description does not mention a specific accessibility detail, that absence should not be treated as a promise that the feature exists or does not exist. Attendees who need full accessibility information or an on-site accommodation should contact the organizer or venue before buying or attending.
Disco is not responsible for the physical accessibility, accessibility compliance, or on-site accommodations of events or venues that Disco does not own or operate. If accessibility information is missing, looks incorrect, or you need a reasonable accommodation to use Disco's digital service, contact us at help@joindis.co.
19. Contact
Questions about these Terms? Email help@joindis.co.
20. Data Protection
Your use of Disco is governed by our Privacy Policy and applicable laws including GDPR and Israeli Privacy Protection Law.
Contact
Questions about these Terms? Email help@joindis.co.